Privacy Policy

Sigma Chauffeurs LLC ("Sigma", "we", "our", or "us") operates the website sigmachauffeurs.com and provides premium chauffeured ground transportation services across the United States. This Privacy Policy describes how we collect, use, store, and protect information about you when you use our website, book our services, or interact with us.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, please do not use our services.

Information you provide directly

• Booking information: Full name, email address, phone number, pickup and drop-off locations, travel dates and times, flight numbers, and special requests.
• Account information: If you create a corporate account, we collect your organization name, billing address, authorized contact details, and account preferences.
• Payment information: Credit or debit card details, billing address, and transaction records. Payment card data is processed by our PCI-DSS-compliant payment processor and is never stored on our servers.
• Communications: Any messages, enquiries, or feedback you submit through our contact form, email, or phone calls with our reservations team.

Information collected automatically

• Usage data: Pages visited, time spent on site, referring URLs, and interaction events collected via analytics tools.
• Device and technical data: IP address, browser type and version, operating system, device identifiers, and screen resolution.
• Location data: General geographic location inferred from your IP address. We do not collect precise GPS location data unless you explicitly provide a pickup address.
• Cookies and tracking technologies: Session cookies, persistent cookies, and analytics pixels. See our Cookie Policy for full details.

Information from third parties

• Flight tracking data from our aviation data provider, used solely to monitor arrival times for airport transfer services.
• Referral information when you arrive via a partner hotel, concierge service, or affiliate link.

To provide and manage our services

• Process and confirm bookings, assign chauffeurs, and coordinate dispatch.
• Track flight arrivals and adjust pickup timing automatically.
• Send booking confirmations, driver assignments, and trip updates.
• Process payments and issue invoices.
• Manage corporate accounts, recurring bookings, and billing.

To improve our service

• Analyse usage patterns to improve website performance and user experience.
• Monitor and improve dispatch efficiency and chauffeur performance.
• Conduct internal research and quality assurance.

To communicate with you

• Respond to enquiries, support requests, and feedback.
• Send service updates, policy changes, or operational notices.
• Send marketing communications if you have opted in — you may unsubscribe at any time.

Legal basis for processing (GDPR)

Where applicable, we process your information under the following legal bases: performance of a contract (booking fulfilment), legitimate interests (service improvement and fraud prevention), legal obligation (tax and compliance records), and consent (marketing communications and non-essential cookies).

We share your information only when necessary and only with parties who are contractually bound to protect it.

Legal disclosures

We may disclose your information where required by law, court order, or regulatory authority, or where we believe disclosure is necessary to protect the safety of any person or to prevent fraud or illegal activity.

We use cookies and similar technologies to operate our website, remember your preferences, and understand how visitors interact with our pages. We do not use cookies to build advertising profiles or track you across other websites.

For a complete explanation of the cookies we use and how to manage them, please refer to our Cookie Policy.

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, to provide our services, and to comply with our legal obligations.

When data is no longer required, we securely delete or anonymise it so it can no longer be associated with you.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal retention requirements.
• Restriction: Request that we restrict processing of your information in certain circumstances.
• Portability: Receive a copy of your information in a structured, machine-readable format.
• Objection: Object to processing of your information for marketing purposes or based on legitimate interests.
• Withdraw consent: Where processing is based on consent, withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at privacy@sigmachauffeurs.com. We will respond within 30 days. We may need to verify your identity before processing your request.

California residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to opt out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising your privacy rights.

Our website and booking platform integrate with third-party services to provide a complete experience. Each of these services operates under its own privacy policy.

• Moovs: Our booking and dispatch management platform. Your booking data is processed by Moovs in accordance with their privacy policy.
• Stripe: Our payment processing provider. Payment card data is handled exclusively by Stripe and is subject to their PCI-DSS-compliant privacy practices.
• Google Analytics: Website analytics. We have configured Google Analytics with IP anonymisation enabled. You may opt out via the Google Analytics Opt-out Browser Add-on.
• FlightAware / OAG: Flight tracking data provider used to monitor inbound flights for airport transfer services. Only the flight number is shared.

We encourage you to review the privacy policies of these services. We are not responsible for the privacy practices of third-party services.

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• TLS encryption for all data transmitted between your browser and our servers.
• Payment card data processed exclusively by PCI-DSS-compliant providers — never stored on our servers.
• Role-based access controls limiting data access to authorised staff only.
• Regular security reviews and vulnerability assessments.
• Input sanitisation and XSS protection on all public-facing forms.

Despite these measures, no internet transmission or electronic storage is 100% secure. If you become aware of any potential security incident related to your account, please contact us immediately.

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us at privacy@sigmachauffeurs.com and we will delete it promptly.

Where our family-safe booking option includes child seat requests, the booking is made by and on behalf of an adult. The child's personal information is not collected beyond what is necessary to fulfil the seat request.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we provide. When we make material changes, we will update the "Last updated" date at the top of this page.

For significant changes that affect how we process your personal information, we will notify you by email (if you have an account with us) or by displaying a prominent notice on our website before the change takes effect.

Your continued use of our services after any update constitutes your acceptance of the revised Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

For general reservations enquiries, please contact reservations@sigmachauffeurs.com.